Returns & Exchanges

Exchange Policy

At Chimaera we offer a full refund & exchange policy within 7 days of receiving your purchase if you aren't happy with your item then you can return it to us. Unfortunately we do not cover return postage costs but we will cover the cost of getting your exchange back to you. 

Returns are processed within 1-3 working days. 

Please make sure when returning your item(s) they are in the same condition they were received in, otherwise we won't able to process the return. 

If you need any more information, feel free to email contact@chimaera.com.au.

 

Chimaera Returns:

PO BOX 409 Mortdale 2223

Refund Policy

In the unlikely event you receive a damaged or faulty item please follow the steps below to ensure that you can receive compensation.
If you receive an item that is clearly damaged or faulty, you should take photos showing the damage and contact us as soon as possible. Our policy states that this needs to be done within 3 business days of receiving your delivery.

We will work collaboratively with you to find an outcome that you're happy with.

Please note that our warranties policy does not cover:

  • Normal wear and tear

  • Damage arising from improper opening of packages (e.g. using scissors may cut through items)

  • Damage arising from abnormal use or abuse

Please allow 5 business days for a refund to be processed from the date that the returned item is received by Chimaera. You will be informed via the email address that is listed on your invoice once this transaction has been processed. Refunds will be issued to the credit card or PayPal account that the payment had originally come from.

Privacy Policies

Security

Chimaera strives to ensure security, integrity and privacy of personally identifiable information of its customers. Chimaera uses a variety of physical and electronic security measures to keep personal information secure from misuse, loss or unauthorised access, modifications or disclosure, including restricting physical access to its offices and firewalls and secure databases .

Chimaera ensures that any personal information that you provide during the registration and checkout process is kept confidential and is solely used for the purpose of processing your order. Chimaera guarantees that the information entered on our site will not be disclosed to any external organisations or third parties.

Any queries please contact:

contact@chimaera.com.au